Re: [otrs] How do I promote a ticket answer to faq?

Hi, If you mean : create a FAQ entry from an answer done for a ticket ? I wondered a few weeks ago how to do this and still not having any answer at the moment, I wonder if it's possible at the moment ? Would be interested if you find how to do it please. BR, Laurent MINOST DataForce CRM a écrit :

Hi,

I have my faq.pl page up. When an agent answers a queue item, how is the answer make a FAQ that will show on the faq.pl page.

Regards,

Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support