Hi Justin,

I think you should be able to customize/configure this through SysConfig  Frontend::Agent::Ticket::MenuModulePre.
It seems links appearing in QueueView for Tickets are defined there so maybe you will be able to add a new one like ##470 :) or even use an existing one such as Spam or Delete (unabled by default it seems).

Best regards,

Laurent


Le mardi 07 août 2007 à 15:01 +0100, justinjohnson@f2s.com a écrit : 
Hi All,

Is there a quick and easy way of having the customer option on queueview rather
than having to to go zoom first?

Thanks

Justin

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