On Wed, May 18, 2011 at 15:20, David Boyes <dboyes@sinenomine.net> wrote:

I’m not sure why you say that.   I think that has more to do with process

than the tool. We abandoned Bugzilla for OTRS and were glad to see it go.

Bugzilla is cryptic, difficult to use, and not very scalable. OTRS works

much better for us.

Great that you're happy using OTRS as a bug tracker :D
....

For the OTRS.org project it should at least be helpful if there would
be a public listing of bugs available for unauthenticated users. It
might not require LOTS and lots of effort to get OTRS in shape. It
depends indeed very much on your requirements if you can make use of
OTRS as a (public) bug tracker.
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