I have trying both options but still customers don’t get mails. How long will it take to send an email?

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From: franck.lamas@stp-presse.fr [mailto:franck.lamas@stp-presse.fr]
Sent: 03 October 2006 10:38 AM
To: User questions and discussions about OTRS.org
Subject: Réf. : [otrs] notification

Yes, it's possible.

You have to check in the admin module at Ticket::Frontend::NoteTypes

or modify the config.pm file adding the followings :

    $Self->{DefaultNoteTypes} = {
        'note-internal' => 1,
        'note-external' => 1,
        'note-report' => 1,
    };

After that, when you close a ticket the customer will receive a mail or not

-----otrs-bounces@otrs.org a écrit : -----

Pour : "User questions and discussions about OTRS.org" <otrs@otrs.org>
De : "Mamakwa M. Sefiri" <msefiri@nrf.ac.za>
Envoyé par : otrs-bounces@otrs.org
Date : 03/10/2006 09:15AM
Objet : [otrs] notification

Good day

I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed.

I have read the manual no genericagent but it is not clear to me.

Please advice

Mamakwa

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