[otrs] R: report of time per agent // outside reporting

Thanks Atanas! This was a very useful post!!!! Cheers, d. -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Atanas Karashenski Inviato: giovedì 14 agosto 2008 11.39 A: otrs@otrs.org Oggetto: Re: [otrs] report of time per agent // outside reporting Creation of specific reports is relatively easy if you decide to use OTRS framework for report generation. [bla bla bla]