Don't know if it's too abvious, but is the pop3 account marked as "trusted" in "Admin->Postmaster POP3 Account"?
Think i read somewhere that to keep/use existing OTRS headers, it has to be trusted.

--
/Sune

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele
Sent: 28. februar 2008 14:00
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] A form per queue. Is it possible?

Thank you Shawn for you support.

I was smiling reading your email because I though I was finding my bug.
I added the row to my email and I started again... but without success.
Is there any setting I am forgetting?
Maybe... a new line in OTRS/Kernel/system/postmaster/newTicket.pm?
or in config.pm?
My OTRS refuses to work.

I am running release 2.2.3.
I am thinking to destroy all and upgrade to the last one release.

Any idea?

Thank you in advance.
Daniele

Shawn Beasley ha scritto:
> Hi Daniele,
>> I am sorry to always ask you about my personal problem... but I am
>> really getting crazy!!!
> [...]
>> --------------------------------------------------------------------
>> STEP 2:
>> --------------------------------------------------------------------
>> I build into OTRS->Admin->[ PostMaster Filter ] the following filter
>>
>> Filtername: myFilter
>> Match:
>> Header 1:X-OTRS-TicketKey3      Value:Armadio
>>
>> Set:
>> Header 1:X-OTRS-TicketValue3    Value:aaaaaa
> Either:
>
> Header 1:X-OTRS-TicketKey3      Value:Armadio
> Header 1:X-OTRS-TicketValue3    Value:aaaaaa
>>
>> --------------------------------------------------------------------
>> STEP 3:
>> --------------------------------------------------------------------
>> I send to my OTRS, through php, the following email:
>>
>> <?php
>>    $to  = 'OTRSaddress@myServer.it';
>>    $subject = 'Let me try';
>>    $body = 'This is the email content';
>>    $header  = "X-OTRS-TicketKey3:Armadio";
> or
>   $header  = "X-OTRS-TicketKey3:Armadio\r\n";   $header  .=
> "X-OTRS-TicketValue3:aaaaaa";
>>    if (mail  ($to, $subject, $body, $header)) {
>>        echo 'E-mail inviata con successo.<br />';
>>        echo 'Destinatario: '.$to.'<br />';
>>        echo 'Subject: '.$subject.'<br />';
>>        echo 'X-Header: '.$header.'<br />';
>>        echo 'Contenuto: '.$body;
>>    } else {
>>        echo 'Non sono riuscito ad inviare il messaggio';
>>    }
>> ?>
> [...]
>> => http://www.otrs.com/
> I think this would be the proper code, but the main fact is your
> should set both headers in the php. Alternatively, you can choose the
> first option. I hope you get it up and running :)
>
> ----------------------------------------------------------------------
> --
>
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> => http://www.otrs.com/

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