Re: [otrs] report of time per agent // outside reporting

6 Jul 2010

      Hi everyone

I just have one problem. I tried executing the report but then an error appears:

Undefined subroutine &Kernel::System::Stats::Static::StateAccountime::Run called at ../..//Kernel/System/Stats.pm line 745.

I checked and the line that's generating all the problem is the following underlined:

if ( !@Result ) {

        # run stats function
        @Result = $StatObject->Run(
            %GetParam,
            # these two lines are requirements of me, perhaps this
            # information is needed for former static stats
            Format => $Param{Format}[0],
            Module => $Param{ObjectModule},
        );

Do I have to do something else?

Thanks and regards
María Alejandra Piedra