>> From the manual, I see I have to add all these lines to get agents and
>> customers authenticating with ldap (AD), but not sure if we have to add it
>> to /opt/otrs/Kernel/Config.pm or /opt/otrs/Kernel/Config/Default.pm? Or in
>> other place.

>/opt/otrs/Kernel/Config.pm - your settings/overrides go in here
>/opt/otrs/Kernel/Config/Default.pm - you should not modify this config
>file *at all*

OK Steve, so I should edit /opt/otrs/Kernel/Config.pm, add my LDAP settings, restart OTRS and volia!?
Also, I have seen in Admin/SysConfig/Frontend::Customer::Auth the same parameters I have added to /opt/otrs/Kernel/Config.pm, should I edit them using this web page or editing directly the /opt/otrs/Kernel/Config.pm  file?

Thaanks!

Regards,
Israel.