Roy Kaldung wrote:
On 1/3/11 4:27 PM, Frank Thommen wrote:
Gerald Young wrote:
No human should be involved with OTRS's inbox. Maybe, but in my specific situation I have only the choice of either manually forwarding/resending each ticket mail to the OTRS inbox or let OTRS do it automatically. I really prefer the second option :-)
Having a specific ticket email address is - for political and social reasons - out of question.
Theory and practice are not congruent in this case and they cannot be made to be so.
Hi Frank,
If you are able to move e-mails for OTRS into a specific folder by server based rules you can use fetchmail to get them from there.
Regards, Roy
Hi Roy, yeah, since I cannot use OTRS-specific headers, I'll have to resort to such a mechanism. I'll probably use client-based mail filtering (our publicly available server rules are too basic for that purpose) and automatic copying into the OTRS inbox. Thanks frank