Re: [otrs] Multiple Customers on a ticket?

Yep I agree, I guess this is where language translation comes into play, but Parent/Child would definitely have been a better name for the module. Steve On 10 February 2013 05:22, Atom Powers wrote:

That looks like it is almost exactly what I am looking for. Thank you.

I saw notes on "master/slave" features but to me that means "system failover". I would have looked for something called "parent/child" tickets.

On 2/9/2013 4:07 AM, Steven Carr wrote:

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On 8 February 2013 23:08, Atom Powers wrote:

...

During a service interruption we often have many people reporting the same problem, each creating a ticket. Is there a way to merge the tickets in such a way that every customer will still receive replies and updates to the ticket? This would make it easier for our agents to manage communication about the interruption.

From what I can see, the current behaviour is that when you merge tickets only the customer of the ticket you merged into receives messages.

You can use the Master/Slave module [http://www.otrs.com/en/software/otrs-help-desk/features/master-slave/] I think this is still available as a free module and not a paid one, have a look in the package manager.

Steve --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- Perfection is just a word I use occasionally with mustard. --Atom Powers-- Director of IT DigiPen Institute of Technology +1 (425) 895-4443 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs