I`ve recently installed OTRS on Windows 2000 system using iis 5.0 and ActiveState Perl ver. 5.6. All feautures works fine except 2 main issues that couldn`t get this soft to go into real production: 1) Problem with Cyrillic (Russian) Charsets Hope you know, that the most russian clients use 2 charsets win-1251 and koi8-r. OTRS allows to choose only one charset for user interface and system messages, but if i`m choosing Russian Language for user interface and the recommended charset WIN-1251 - i`m having problems with incoming emails written in KOI8-R. Of course i can read this requests through web-interface, but while replying to this mail subject and user request become unreadeable without changing charset in mail client. Is there any option to recode all incoming KOI8-R emails to WIN-1251 and store them in OTRS in WIN-1251 charset. This will help to prevent mess up with these two charsets. Maybe, there are some other solutions for resolving this language specific issue. 2) Problem with redirect while logging in. We have a problem that makes the life of operator more diffucult than it can be;) Everytime while logging into system and making some updates to the otrs db (replying to tickets, saving preferences, etc..) operator should click the "document moved" link in browser. I`ve made a search and try through the lists and google to find out how to resolve such "redirect issues with perlis.dll and IIS", but none working methods were found :(( Maybe anybody knows - how to change the redirect.dtl to autoredirect the browser to the new location ? Another Cookie-related issue: --> 3) Problem with deleting cookie (Can`t remove SessionID) I`m getting the following error when trying to Exit from interface with LogOf option. I`ve installed rm from cygwin to allow the script to delete files, but anyways i get this error: Message: Can't delete file c:/otrs/var/sessions/106128a64a5c3bb9678e39ac28b79fd6ce: No such file or directory But, If we trying to find and delete this file manually - we have no problems. ;) I`ll apprecicate any help in resolving and woring out on any of these issues. Thanx a lot and looking forward for our future cooperation. -- Igor Poznyakov XRadio.Ru The 1st Russian Internet Radio Email:xradio@xradio.ru Web: http://www.nthost.ru