Hello,
After update to 3.2.10, I've noticed that if I try to reply to a customer ticket using the "reply" function into the ticket screen, I get this error:
Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Fri Sep 20 10:49:14 2013 Message: Need ArticleType or ArticleTypeID! RemoteAddress: XXX.XXX.XXX.XXX RequestURI: /otrs/index.pl Traceback (22620): Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.2.10) Line: 2022 Module: Kernel::Modules::AgentTicketCompose::Run (OTRS 3.2.10) Line: 765 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.10) Line: 863 Module: /var/www/support.xxxxxxxxxxxxx.com/web/otrs/bin/cgi-bin/index.pl (unknown version) Line: 41
(I've masked some irrelevant but rather private information)
Any hint?
It seems like the ArticleType is not set, but in the database, the table is just as it has to be:
email-external |
email-internal |
email-notification-ext |
email-notification-int |
fax |
note-external |
note-internal |
note-report |
phone |
sms |
webrequest |
--
Lynx International Srl
Stefano Finetti
Customer Service Manager
Axed Group
Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina
Skype: ssfinetti
Mobile: +39 348.38.58.165