Sorry... incomplete message sent from my faulty mail client!!!

 

Sending again:

 

 

Hi!

 

Using OTRS 5.0.25 on Linux with MySQL.

 

In our ticket system, we would like our team to respond tickets for company e-mails only.

The team has been warned to remove invalid adresses, but nevertheless, I also would like to add a rule for OTRS to automatically remove any address @gmail.com, @hotmail.com, @outlook.com (the most obvious).

 

I know this is not perfect, but I can add more @domains later, making it more precise.

Can this be accomplishd in OTRS? Can I create a database trigger that strip this from the tickets?

 

Your help will be higly appreciated.

 

Regards,

 

Edson

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