I’m trying to set up email in otrs using pop3 I believe I have everything setup correctly but when select the x for run now in postmaster mail account  I get this error message can anyone help

ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Jan 11 12:53:20 2010

Message: POP3: Auth for user itsupport/10.10.5.43 failed!

Traceback (2592):
   Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 86
   Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380
   Module: Kernel::Modules::AdminMailAccount::Run (v1.7) Line: 62
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 51
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

Michael D Mitchell

Sixth Avenue Electronics

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