Re: [otrs] How to make a message not New?

On Wednesday, October 01, 2003 10:46 PM Wes Plate wrote:

Let's say a customer replies, so I have a "New Message" waiting for me. Let's say that I'm not going to reply right away, but I'm also not going to close the ticket.

How can I make a message not keep telling me it is new without replying to the customer?

Try using the 'Pending' functions. hth, Robert Kehl