Many of our tickets come into an email dropbox from which they are automatically created. Often we would like to forward them out to customers on-site IT for review. For some reason the forward option isn’t available on many of them and I don’t understand what the criteria is that determines if the forward option is visible or not?

 

Thank you,
Jason Loven
Manager - Technical Services

Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email:
jloven@caisoft.com
Web: http://www.caisoft.com/