[otrs] after replying to a ticket, go directly to queue overview

hi there, is it possible to go directly to the queue overview after having replied to a ticket and set that state to "closed successfully" ? with the current settings i just go to the detailed view of the ticket, which i never need after having already replied to it. thanks in advance, --Florian ----- Original Message ----- From: "Pedro Rebelo" To: ""User questions and discussions about OTRS."" Cc: Sent: Monday, September 08, 2003 3:00 AM Subject: Re: [otrs] Is it possible to use auto-reply only forTicker that are created via the customer-interface ?

Been there, done that. Didn't work. Here's an output of a ticket history:

Action: Comment: Zoom: User: Createtime: NewTicket New Ticket [200309074223] created (Q=Postmaster;P=3 normal;S=new). x root@localhost (Admin OTRS) 09/07/2003 23:15:21 SendAutoReply Sent auto response to 'person@email.com' x root@localhost (Admin OTRS) 09/07/2003 23:15:21 CustomerUpdate CustomerID updated to 'person@email.com'. CustomerUser updated to 'person@email.c[..] - root@localhost (Admin OTRS) 09/07/2003 23:15:22 FollowUp FollowUp for [200309074223]. x root@localhost (Admin OTRS) 09/07/2003 23:15:23 StateUpdate Old: 'new' New: 'open' - root@localhost (Admin OTRS) 09/07/2003 23:15:23

How can I deactivate the annoying FollowUps ?

-- Original Message -- From: Robert Kehl To: "User questions and discussions about OTRS." Send: 2003-09-07 Subject: Re: [otrs] Is it possible to use auto-reply only for Ticker that are created via the customer-interface ?

Am Fre, 2003-09-05 um 20.20 schrieb Pedro Rebelo:

...

How can I disable all this followups that the system sends to itself after each auto-response or forward ?

The system is actually sending the emails to user 0, I believe, not to the "system". Change the user preferences for the user with user id 0 to not get notify anymore when new tickets are in the custom queue.

hth,

Robert Kehl

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs