On Sat, Oct 10, 2009 at 1:42 PM, john espiro <john_espiro@yahoo.com> wrote:

Hi Rory:

suexec_log says:
[2009-10-10 04:27:14]: file is writable by others: (/opt/otrs/bin/cgi-bin/installer.pl)

When I change installer.pl to 755 (from 775), I then get:

[2009-10-10 04:27:27]: uid: (500/webadmin) gid: (500/500) cmd: installer.pl
[2009-10-10 04:27:27]: target uid/gid (500/500) mismatch with directory (545/500) or program (545/500)

There are no errors in the apache error log.

When I ran httpd -l, I got:
Compiled in modules:
core.c
prefork.c
http_core.c
mod_so.c

But mod_perl is installed.

I will keep looking... and I wonder if it's possible to run OTRS without mod_perl

From: Rory <rclerkin@gmail.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Fri, October 9, 2009 6:14:06 PM
Subject: Re: [otrs] Install issues...

What does the apache log say?
Its probably in the /var/log/ directory.
Have you configured apache to be able to use perl files? (I think you
need the mod_perl module set up
http://perl.apache.org/docs/2.0/user/index.html )

Rory

--
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2009/10/9 john espiro <john_espiro@yahoo.com>:
> Hello all...
>
> I have been hoping I wouldnt have to post here, but alas, after a wek, I
> feel I must. I am stuck... Here's my situation:
>
> - CentOS 4
> - Apache/2.0.52
> - Perl: v5.8.8
> - Installed OTRS: otrs-2.4.4-01.noarch.rpm
> - Created the OTS user, and the database manually following the directions
> in the Database readme.
>
> I verified that all of my perl mods are installed (even the optional ones).
> I ran the set perms script.
>
> When I go to my web server's installer.pl, I get the following error:
>
> Internal Server Error
>
> The server encountered an internal error or misconfiguration and was unable
> to complete your request.
>
> Please contact the server administrator, root@localhost and inform them of
> the time the error occurred, and anything you might have done that may have
> caused the error.
>
> More information about this error may be available in the server error log.
>
> When I go to /otrs/index.pl, I get the same thing.
>
>
>
> What can I do to start troubleshooting this?
>
> Thanks,
> John
>
>
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