Hello,
Yes in the queue configuration it says its using my salutation, but when
I go to answer a call that is already logged it uses the one I've
disabled.
Rosanna
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Marco Vannini
Sent: 02 September 2009 11:06
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Salutations
hi,
did you changed the salutation field in queue configuration too ?
MV
On Wed, Sep 2, 2009 at 11:49 AM, Marretta, Rosanna
wrote:
Hi,
I am trying to replace the default salutation but with no
success. I have made the default salutation 'invalid', created another
and made that valid, but for some reason the default one keeps showing
up?
What am I doing wrong please?
Thanks
Rosanna
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
