Hello.
The first thing I've noticed in your error message, 'query timed out at
/opt/otrs//Kernel/System/CheckItem.pm line 62', is a double slash, '//'
prior to 'Kernel/System/CheckItem.pm'.
What this usually indicates is that either you have a trailing slash, '/',
after the document root, '/opt/otrs/' portion or if you need that trailing
slash for your paticular flavor of Linux, then you don't need a leading
slash, '/', before Kernel/System/CheckItem.pm'. By having both, you've
created the double slash, '//'. You should find this somewhere in your
definitions within a config file or elsewhere. I don't know enough about
'OTRS', yet or about Linux 8.0 to answer specifically, but this is probably
the solution.
Good Luck!
=========================================
----Original Message Follows----
From: Balaji_Krishnamurthy
Reply-To: "User questions and discussions about OTRS."
To: otrs@otrs.org
Subject: [otrs] OTRS
Date: Mon, 10 Jan 2005 10:48:35 +0530
Hi ,
These is balaji working for Satyam . I am using otrs-1.3.2-01
Version . I have installed it on Linux 8.0 server here i am facing few of
the problems when ever i create the user id i get the following error please
help me in resolving the problem .
I Get the following error in log file and on the screen ,
In log file : The crypt() of your mod_perl(2) is not working correctly!
Update mod_perl! ( I have upgraded the perl module to 5)
On teh screen i get the following error :
Software error:
query timed out at /opt/otrs//Kernel/System/CheckItem.pm line 62
Appreciate your quick response
Thanks and Regards
Balaji Krishnamurthy
Telstra Global Solutions Center
Satyam Computers , Bangalore India
Tel: +91 80 2852 7777 Extn-7824
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