Stephen Hall wrote :
Found a strange issue, wanted to see if anyone had a solution.
If i search through tickets and i get results from the search, and I have selected PRINT from the pulldown, i get a PDF produced, which is correct.
If i search through tickets and get no results from the search, and I have selected PRINT, i dont get given a PDF, i get the index.pl printing option.
Hi Stephen, I can confirm this for OTRS 2.4.9. IMHO it's a bug, I would expect a PDF or a screen message which states that there were 0 tickets found. I guess you use 2.4.x also ? If this problem is present in OTRS 3.0 also I would suggest a bug entry please. Regards Alexander -- radprax Gesellschaft für Medizinische Versorgungszentren mbH | Sitz und Registergericht: Wuppertal, HRB 19359 | Bergstr. 7 - 9, 42105 Wuppertal Geschäftsführung: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Direktkontakt Fon +49 202 2489 1123, Fax +49 202 2489 94 1123