Hi Phillippe, This is something that I would really like to be able to use. Please let me know if you have found a way of doing this or have a workaround for implementing it. Many Thanks Derek Kiely -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Philippe-Arnaud HARANGER Sent: 24 October 2012 09:03 To: otrs@otrs.org Subject: [otrs] Putting Escalation statuses into the ticket history Hello, I'm currently looking for a elegant way to keep track of the different escalations a ticket had been through. To my understanding, the elements currently in the ticket_history_type table from from 41 to 49 are destined to do so. As per ./scripts/test/Event/Escalations.t, lines 256 and following, it also seems that they aren't implemented yet. Can you give me any feedback on this subject? Does anyone knows when the function is planned to be released? If not how may I contribute? Cheers, Philippe-Arnaud (This message is a bump from the dev@ list.) --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs