Hi Nils, Not. At user customer interface there are Junk and Postmaster and Misc and Raw queues. I am using Junk queue to catch spam and bounces and no-wanted tickets, so I need keep working that queue (Junk), but I would like "to hide" it from the user customer interface allowing to the user customer "see" only my own working queues (support software, support hardware, etc). Thanks a lot Carlos -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Nils Breunese (Lemonbit) Enviado el: Lunes, 25 de Junio de 2007 03:13 a.m. Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] Hide some queues Carlos Oyarzabal wrote:
As you know, there are some queues as default (Junk, Postmaster...), all of theme are useful, but I would like to hide from the user customer interface, keeping only the work queues (supportsoft, supporthard, etc). Just hide; the queue must to keep working.
Any ideas?
So you want to have queues with messages you cannot reach? Nils.