27 Apr
2011
27 Apr
'11
1:55 p.m.
Hi all, I'm trying to get the Open Tickets in the Dashboard to display last-replied-to-tickets at the top, but failing to do so. The problem is that tickets old enough (in pages 2 and so on, and yes, I have the max value for the limit per page set), receive replies and updates, and agents are not aware of that. Is there anyway to go around this? Thanks and Best Regards, Muhammad El-Sergani.