Hi list, I've been looking a bit at the Company/Customer part in OTRS. I'd like to add a level or two, I think. Not sure how else to implement. As far as I understand, the "Customer" part is the end-user that may or may not have access to the customer web-interface. And Companies let me group multiple customers under the same Company, and potentially all company tickets. So, building on that understanding, let's say I wanted to do something like this: Company1 / Site1 / Customer1 Company1 / Site1 / Customer2 Company1 / Site2 / Customer2 Company1 / Site2 / Customer3 Company1 / Site3 / Customer1 In this case I'm using sites. It could also have been Sub-Contractors or similar. Do I have any built-in ways of accomplishing this? I know OTRS can do all kinds of things just by fiddling around in sysconfig, but I'm not quite sure what to look for. I'd like to use both internal and external customer databases. Currently I'm thinking about pulling the "Site" part back as a queue, but I just see a potential queue/customer/group/agent management nightmare coming up. :) I think I've seen a few similar requests, but not with a definitive answer, so I dare to ask again. Thanks for any input... -- /Sune T.