
Hi I have a generic agent script that sets tickets to 'pending auto close+' state as below. I then have a purge job that runs weekly & should close all the old 'pending auto close+' tickets, but it isnt. when i look at all the tickets, there are loads now set to 'pending auto close+' but none of them have a time set. where as when i change their states manually a pending time gets set. does anyone know the keyword to initialize the pendingtime time from genericagent thanks # -- # [name of job] -> Autoclose 7 day old tickets # -- # get all tickets with these properties Queues => ['Q1', 'Q2'], States => ['new', 'open'], New => { State => 'pending auto close+', Note => { From => 'AutoCloser', Subject => 'Changing the state to pending auto', Body => 'State changed to pending auto close+ by GenericAgent. this will be closed in 1week.', }, }, }, # -- # [name of job] -> PURGE # -- 'close all week old tickets' => { # get all tickets with these properties Queues => ['Q1', 'Q2'], State => 'pending auto close+', TicketPendingTimeOlderMinutes => 8640, # use just the options which should be changed!) New => { State => 'closed successful', }, },