Looks as if I may have just had this line in the wring place. A slight re-arrangement, restart otrs and apache, and things look great Thanks for the help! On Aug 25, 2005, at 4:40 AM, West, Bradley G. wrote:
Zeke,
In the case of nested queues you need to have them in the format of
ParentQueue::ChildQueue
Note that the ' marks are mandatory in the syntax as is the ending ;
Case sensitivity is also a very important issue in this case
Did you also restart Apache?
I hope this helps.
Thanks,
Brad
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dehnert James Sr Sent: Wednesday, August 24, 2005 5:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] User interface:Limited Queue access
Hmm, I added the following ...
# CustomerControlPanel Settings $Self->{CustomerPanelOwnSelection} = {'First Queue Name' => 'Dispatch',};
and restarted otrs, but when I log in as a customer I still see all of the queues and I can still create a case and out it on any of those queues. What have I overlooked here?
On Aug 24, 2005, at 11:54 AM, West, Bradley G. wrote:
Zeke,
If you are referring to what the customer sees from the web form then yes there is an item available for this.
Add the following to your Config.pm file
# CustomerControlPanel Settings $Self->{CustomerPanelOwnSelection} = {'First Queue Name' => 'First Queue Display Name in pulldown', 'Second Queue Name' => 'Second Queue Display Name in pulldown',};
If you are referring to the agents then you can control this through a combination of group membership and assignment of group to the queue.
I hope this answers your questions.
Thanks,
Brad
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dehnert James Sr Sent: Wednesday, August 24, 2005 2:04 PM To: User questions and discussions about OTRS.org Subject: [otrs] User interface:Limited Queue access
Is there an easy way to limit the queues a user sees when they access the user web page?
We want to have all cases put into 1 queue and 1 queue ONLY.
Thanks, Zeke
-- mailto:jdehnert@caymas.com James "Zeke" Dehnert Phone: 707 283 5042 Fax: 707 283 5001 -= Eschew Obfuscation =- "Life is racing, everything else is just waiting" Coo! => http://www.inference.phy.cam.ac.uk/dasher
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Thanks, Zeke
-- mailto:jdehnert@caymas.com James "Zeke" Dehnert Phone: 707 283 5042 Fax: 707 283 5001 -= Eschew Obfuscation =- "Life is racing, everything else is just waiting" Coo! => http://www.inference.phy.cam.ac.uk/dasher
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