Hi Richard, To reformat your outgoing OTRS Email, simply add the following to Config.pm : $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} $Data{"Signature"} '; If you don't want the original message displayed remove : $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} HTH Graeme Richard Hamson wrote:
Guys,
What I am after is some advice on amending the way email text is setup. Below is an example from an email from Christian. You can see that the salutation 'Hi Owen' is added and then the new text is added below the original mail.
Is it possible to change this so new text is automatically added above the original mail - or possibly get rid of the original mail text altogether?
Cheers
Hi Owen,
On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote:
Would you please open a report with the error message on this problem in our bugzilla system on
Done.
Please include your patch in this report also.
And Done.
Thanks a lot!
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