That works great. Thanks! Nils Breunese (Lemonbit) wrote:
Hannes Riechmann wrote:
I have a question: After a testperiod where we tested some configuration issues, our system now has gone live. I would really like to delete all the test tickets now, so that they do not appear in the ticket search or in the statistics. I know that for consistency reasons deletion normally is not possible in otrs. Exists a common approach how to delete tickets in a consistent way? Is it sufficient to delete the tickets entrys in the ticket and in the history table?
You can delete tickets through OTRS. We have a Junk queue and a GenericAgent job that deletes all tickets in this queue every five minutes. Works just fine.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/