Re: [otrs] LDAP Lookup for Ticket Content

Hi, Yes, the issue with this method, and syncing to dynamic field is it only does this when an agent or customer logs in. (As i understand it.) The lists are being populated for compliance reasons. Most members of the various ldap groups will never be agents or customers, let alone use the system. Thanks Ant. On Thu, 19 Dec 2019 at 14:34, Alvaro Cordero wrote:

Hello,

With OTRS 5, 6 and etc you can sync groups or roles from LDAP, so when Agent logs in it checks LDAP groups and assigns corresponding OTRS Roles or Groups as required.

Best Regards.

El lun., 11 nov. 2019 a las 6:26, Arpita Barman () escribió:

...

I am using ORTS version 5 . Where agents are not part of any primary group. I too require to assign agents a primary group where roles and duties are as group policies .

Pls confirm if the latest OTRS Version 7 have this features. Regards

( Arpita Barman) Senior Technical Director and HOD( Bhawan Network Coordination and NIC Service Desk) National Informatics Centre Ministry of Electronics and Information Technology A4B3 , NIC HQ, A-Block, C G O Complex ,Lodhi Road, New Delhi Contact no 24305400 , Mobile 9810218079

------------------------------ *From: *afm404@gmail.com *To: *otrs@lists.otrs.org *Sent: *Saturday, November 9, 2019 8:26:47 PM *Subject: *[otrs] LDAP Lookup for Ticket Content

Hi All, I am looking for a very specific feature/plugin for LDAP lookup.

If I understand correctly OTRS is using something like https://metacpan.org/pod/distribution/perl-ldap/lib/Net/LDAP.pod for the LDAP auth ?

Which seems to have the ability to meet my requirements.

What I would like to do, is an ldap search to query the members of a Group. (Much like it already does for Customer or Agent auth.)

I would like to list those members in a ticket, somehow and send them out as a notification.

Would someone be able to help guide in me the right direction to solve this?

Many thanks Ant.

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*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net