On Thursday, March 25, 2004 9:30 PM
Matt Wentworth
"This is merely not possible. Please give the Revision of the file /opt/otrs/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl. Find it in line 5."
Thanks so much for helping out. I appreciate it. I'm fairly new to Linux, and learning on the fly.
You're heartily welcome. "We'll get you through, no matter what weather." May I ask where you#re coming from? Windows? Mac? None?
I wanted to make sure I got the right line for you so here's copy of the file..
It isn't, as you left out the comments ;) The line we're searching for is under the top 10 lines, most probably exactly line 5. It looks like this: # $Id: AgentUtilSearch.dtl,v 1.7 2004/03/13 17:01:11 martin Exp $ This command gives you the Id directly: # fgrep "\$Id:" /opt/otrs/Kernel/Output/HTML/Standard/AgentUtilSearch.dtl
"You have to have some additional modules loaded. GD, GD::Text, GD::Graph. You have to be in the 'stats' group."
My account is in the 'stats' group.
Brave.
Are the extra modules Perl Modules?
Yes, they are.
Did I miss the section in setup for setting this up?
Probably. Well, erm, we mention it at one point in the docs, yes: http://doc.otrs.org/1.1/html/install-cli.html - Installation, Point 1. b) Modules Might be somewhat cryptic/early for a Newbie. So, here we go to get you going: Fire these ones - the '#' is meant to be the shell prompt: # cd /opt/otrs # bin/otrs.checkModules CGI ... ok Date::Pcalc ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok Email::Valid ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stats - not required) GD::Graph::lines ... not installed! (for stats - not required) GD::Text::Align ... not installed! (for stats - not required) The above will most likely be the output on your system. If so, visit http://rpm.pbone.net/index.php3 and search for these RPMs, as RPMs are the best way to upgrade software on a RH system (Good choice, btw): perl-GD, perl-GD-Graph, perl-GDTextutil If this is not an option or it fails, there is always the option to install them via CPAN. Fire these commands: # perl -MCPAN -e shell; #c# install GD #c# install GD::Text #c# install GD::Graph #c# install GD::Graph::lines #c# install GD::Text::Align #c# denotes the CPAN shell prompt. Output is not included above. Installing the modules will last a while, dpeneding on the power of your machine. Feel free to come back with additional questions. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388