I have 10 queues with specific products so cusomers have to create
ticket from customers panel and specify correct queue.. If they send
email without ticket number we have mess..
marekk
LQ Marshall pisze:
Sorry, if I am being dense, but if you reject message w/o ID how are
customers going to open new issues?
-----Original Message-----
Sent: Thursday, January 17, 2008 6:22 AM
Subject: [otrs] Reject emails without ticket ID
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Marek Kedzierski
Big Vent S.A.
Grupa Kapitalowa CSS
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e-mail: marek@bigvent.pl
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