Hi,
by using customer portal.
On 16.10.2010, at 00:10, Pradumna Maheshwari wrote:
How can Customer re-open the ticket that is raised by Agent on his behalf (i.e. Phone ticket) ?
Cheers, Nils
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de
/ a Fractal project