Hi Christoph,

 

The customer has access to the FAQs.

Adding the link via copy and paste would be the manual way to do it.

I’d would be great to have another button ‘Paste Link’ next to the ‘Done’ button when searching FAQs which would add something like ‘This is the FAQ Article Title’ with the Link to the FAQ article.

If it’s currently not implemented, could someone point out where to start making the required changes?