The answer here: http://forums.otrs.org/viewtopic.php?f=62&t=5524
is correct?
____________________________________
Felipe Braga
-----Mensagem original-----
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Alexander
Halle
Enviada em: quarta-feira, 4 de agosto de 2010 15:41
Para: User questions and discussions about OTRS.
Assunto: Re: [otrs] how to disable Agent::LockTimeout notifications?
Leonardo Certuche wrote :
> The organization we're currently deploying OTRS on, is not
interested in
> using the lock timeout feature. In order to avoid it, we setup
every
> queue with Unlock timeout=0 (it says /0 = no unlock/) but Agents
keep
> getting Agent::LockTimeout notifications. How can we avoid it? Is
there
> any way to disable some of the notifications defined at
> /otrs/index.pl?Action=AdminNotification
> <http://index.pl?Action=AdminNotification> ?
Hi Leonardo,
try leaving the field blank instead of setting it to 0 although it is
said so in the GUI comment.
Regards
Alexander
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