Hi Aruna,
Yes, agents can create tickets into queues through the agent login
Menu Navigation Path:
Tickets->New Phone Tickets
Tickets->New Email Tickets
This facility is for ServiceDesk Analysts to create tickets on behalf of customers.
Best Regards,
From: k .Aruna Chandralal Perera <mgrisd@ceb.lk>
To: 'Sujeeva Tissaarachchi' <sujeeva_t@yahoo.com>; 'User questions and discussions about OTRS. ' <otrs@lists.otrs.org>
Sent: Friday, 15 September 2017, 13:48
Subject: RE: [otrs] Auto Responses not send for ticket creation
Hi
Is there way that agents can create tickets into the queues like customer users do. ? I use OTRS 5
Regards
Aruna Chandralal
From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Sujeeva Tissaarachchi
Sent: Thursday, September 14, 2017 9:53 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Auto Responses not send for ticket creation
Thanks for your message. However, this is not Notification Sender whereas this is Auto Response. I will put an update once I get through this.
Best Regards,
Sujeeva Tissaarachchi
From: Úr Balázs <urbalazs@gmail.com>
To: User questions and discussions about OTRS. <otrs@lists.otrs.org>
Sent: Thursday, 14 September 2017, 11:25
Subject: Re: [otrs] Auto Responses not send for ticket creation
2017-09-13 1:57 GMT+02:00 Sujeeva Tissaarachchi <sujeeva_t@yahoo.com>:
> I have an issue in Auto Responses only for "default reply (after new ticket
> has been created)" It send all the emails but not this.
Hi Sujeeva,
Please check, if a correct email address is set in Framework → Core →
NotificationSenderEmail. We had a similar issue, and this was the
solution.