
On Saturday, May 08, 2004 11:16 PM
Eberhard Moenkeberg
On Sat, 8 May 2004, Eberhard Moenkeberg wrote: I see that there is a directory /opt/otrs/var/log with ownership root:root. This inhibits procmail to log: May 8 23:02:36 lxi001 procmail[14230]: Error while writing to "/opt/otrs/var/log/procmail-2004-05.log" I think it would be better to design it as /var/log/otrs/ with ownership otrs:www.
Sorry, we want to stay inside the given /opt/otrs tree. /var is no option, as long you don't use syslog's facilities local{0-7} or similar.
After changing the ownership of /opt/otrs/var/log/, I see procmail complaining there about not being able to write a lock file... Did I miss a general step of setting ownerships/permissions?
Revert .procmailrc to it's initial state and execute bin/SetPermissions.sh to set the proper permissions. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388