27 Dec
2005
27 Dec
'05
8:34 a.m.
On 19-12-2005 at 1:23, Pim Rupert (Lemonbit) wrote:
In other ticket management systems I find a "Jump to Ticket#" feature (a text field in the upper right).
It might be a good idea to expand the Jump to Ticket# feature with a Jump to ClientID feature, since handling multiple tickets per clients can be quite awesome with OTRS.
You can have both things just by modifying the templates. Take the
search form and insert the ticket# field where you want.
--
Alessandro Ranellucci (HOSTING CENTER)