Hi Tobias, Tobias Lütticke schrieb:
Hi folks,
I face the following scenario regarding free fields.
OTRS serves as help desk application. I defined a Ticket Free Field listing the companies' subsidiaries. Users create tickets as usual.
Now: A ticket may affect more than one subsidiary. Therefore, I would like to allow the help desk technician to select all affected client sites. However, free fields are either input fields or select boxes which in turn allow just a single value to be picked.
Defining a free field per client site is not an option (too many) and entering the subsidiary location each time into a text input field is rather cumbersome.
I did not find any possibility to select multiple entries. Does OTRS allow this? Am I missing something?
I don't think there is a solution for your requirement out of the box. The only approach I think of is to write a javascript-code for one ticket-freetext-field. When clicking on a new link beside the freetext-value-field (which is a string-field), a page would open with a multiple-selection-box. The selection are taken over in the freetext-field by confirming/closing the page through javascript. This machanismn would be similiar to the customer-addressbox.
Are there any other possible solutions to resolve my requirements? Did anybody have a similar problem?
BTW, I am using the latest version 2.1.6 of OTRS.
Any help appreciated.
Cheers Tobias
Bye, Alex