Hallo Andre, is it possible that two PostMasterMailbox.pl was running at same time? I found out, that some mail server are not locking a mailbox, so two can fetch email the same time and the first one wins, the second one tries to fetch it too, but gets as error "Can't process mail, email no x is empty!". So basically in this case no email get's lost, but still the error message is really confusing. This would be no problem if the mail server would lock the mailbox during the connection of the first one. -Martin On 15.01.2010, at 14:25, monotek@gmx.net wrote:
Hello List.
Im using OTRS 2.4.6.
I just got some errors from cron:
"Message: POP3: Can't process mail, email no 1 is empty!"
Unfortunately this mails are not saved in /opt/otrs/var/spool.
Im afraid to loose mails of my customers.
Does somebody else have this error?
I already created a bug for this issue:
http://bugs.otrs.org/show_bug.cgi?id=4739
This is the full error message:
ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010
Message: POP3: Can't process mail, email no 1 is empty!
Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94
ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010
Message: POP3: Can't process mail, email no 2 is empty!
Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94
ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010
Message: POP3: Can't process mail, email no 3 is empty!
Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94
ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010
Message: POP3: Can't process mail, email no 4 is empty!
Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94
ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010
Message: POP3: Can't process mail, email no 5 is empty!
Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94
ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010
Message: POP3: Can't process mail, email no 6 is empty!
Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94
ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010
Message: POP3: Can't process mail, email no 7 is empty!
Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94
ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:25 2010
Message: POP3: Can't process mail, email no 8 is empty!
Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94
ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:26 2010
Message: POP3: Can't process mail, email no 9 is empty!
Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94
ERROR: OTRS-PMAccount-10 Perl: 5.10.0 OS: linux Time: Fri Jan 15 13:41:26 2010
Message: POP3: Can't process mail, email no 10 is empty!
Traceback (26626): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 140 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 201 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs//bin/PostMasterMailbox.pl (v1.10) Line: 94
-- Mit freundlichen Grüssen y monotek@gmx.net