Also, if you're running version 3.0.4 it's no t neccesary to have ticket numbers inside your subjects. You can set Postmaster to search on 'in-reply-to' and updates will automatically be merged into the correct tickets.
What also can help is that you bounce the ticket into OTRS, some mail clients support this. For instance Thunderbird has an extension for that.
--
Mike
On Fri, Jan 7, 2011 at 9:23 AM, mb <otrs.mb@freenet.de>
wrote:
Hi all,
I am running the pretty fine version 3.0.4. However I am still wondering about hiding the most irksome list of merged tickets from the list of linked child tickets. (like view ..../otrs/index.pl?Action=AgentTicketZoom;TicketID=66)
I am using OTRS "behind" my inbox, i.e. I am copying mails from my email account to OTRS. Therefore I have to merge the tickets manually ...
... and it would be great to see the ticket status moving the mouse to such a link ...
Any hint would be greatly appreciated.
Thanks
mb
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