Dear Julio,

you should consult our documentation and read the part about using ACL setups!

http://doc.otrs.org/3.0/en/html/c2691.html


My friend Daniel Ciaglia wrote a nice OTRS Blog entry about the use of ACLs to control ticket status.

http://blog.otrs.org/2010/08/17/state-machines-for-tickets-via-acl/


Cheers, Nils


On 10.12.2010, at 18:58, DM_Julio Angulo wrote:

Hi team, I have a question, it may be possible to hide states for each type of ticket.

example

ticket type: incident status: open and closed

ticket type: Problem, status: pending and merge

and only one guy can see the state you want.

 

Julio Cesar Angulo Quiroz

Telf.: 997066155

 

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

— 
Nils Leideck
Senior Consultant

http://webint.cryptonode.de / a Fractal project