[otrs] PhoneView question

Hello I must be missing something here - does the facility exist to change the auto-response email sent to a client when you create an entry for an existing ticket using phoneview? I know it uses the default auto-response for a new ticket, but this is incorrect. Where on earth can this be modified, if at all? Any pointers would be appreciated. thanks Henry -------------------------------------------------------- This message was sent using MetroWEB's AirMail service. http://www.metroweb.co.za/ - full access for only R59. Free WebMail, Calendar, Anti-Virus, Anti-Spam, 10 emails Phone Now! 086 11 11 440