[otrs] Antwort: otrs Digest, Vol 42, Issue 63

Message: 2 Date: Fri, 30 Mar 2012 09:15:57 +0200 From: Cyrille Bollu Subject: Re: [otrs] Question about To: otrs@otrs.org Message-ID: <4F755DAD.9090607@belnet.be> Content-Type: text/plain; charset="iso-8859-1" Hi ! I find a way to change the displayed subject: you can change the SYSCONFIG -->> Ticket::Frontend::OverviewSmall###ColumnHeader -->> Change the option to "TicketTitle" With that option always the subject of the ticket is shown and not the article subject of the last customer. Best regards, Steffi ############################################################################## Hi, AFAIU, you don't reply to tickets; instead, you reply to article. So, you reply to the sender of the article, not the ticket's owner. For what regard the subject, I believe it's related to this design. But I haven't yet figured it out clearly. I also find it counter-intuitive, but I don't know if it is configurable. BR, Cyrille Le 29/03/2012 11:53, S.Krueger@aswo.com a ?crit :

Hi !

I?ve a question about a certain behavior in the otrs views.

Why does the "customer" and "subject" in theview "my locked tickets" changed, when I get a respond-email to a ticket, where the sender of that email is not equal to the customer of that ticket ?

Example: The customer of the ticket ist "T.muster@xx.com". I send an email to user "m.test@xxx.com". When I get the answer from "m.test@xxx.com" the name (From) in the view "my locked tickets" changed from "t.muster@xx.com" to "m.test@xxx.com". Is that normal ? What?s the reason ? Can I change that , so that always the customer ot that ticket is displayed !?

Thanks, Steffi

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