On Friday, March 19, 2004 7:15 PM
Daniel Seifert
Are you really composing messages and leave the browser open when you go home? You shouldn't do. When work is finished, the agent should log off.
I don't. It expires WHILE I am writing a reply so that I have to re-login as soon as I hit "Send Mail". A colleague of mine has complained about this, too. He usually comes at 8:30am and leaves before 5pm.
Nice job times ;) But where is his problem then with an 8h session time? Should be enough up to a few minutes.
Increasing the session time means the agent has more time from his Are you sure about this? My log says otherwise.
Sorry. I expected it to work that way, because that's one way of how sessions can be used. In fact, we don't use them that way, my apologizes. I can't tell you why we're using that kind of session management, as it's outside my focus. So you should be able to solve your problem by setting the session tim to a much higher value than 8h. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388