
26 Feb
2008
26 Feb
'08
12:37 p.m.
He logs in at the webfrontend with his email address seeing no tickets but if I search as an agent via the AgentTicketSearch setting either the "Customer ID" or "Customer User Login" field to the same email address, I get all his tickets. Regards Sven On Tuesday 26 February 2008, Lars Jørgensen wrote:
Some customers can see their tickets via the customer web frontend and others aren't seeing any at all.
1) What can be the reason for that behaviour ?
Are you sure the customer ID on the ticket and the Customer ID the customer logs in with are identical? If they submit a ticket from one email address and login with another, they will not see their tickets.