Hi Luca, The most probable is that the package is installed. please check in the Package Manager, if is shown there, then is installed, if something is not right it will show a link to re-install. About the entry in the log. the priority is notice, not error, so is not really an error. I agree that see such entry in the log after installing a package is very confusing. this behavior is not iPhoneHandle specific and I fill a bug report on our bug tracking system. I tried to add you as Cc to the bug track but apparently you don't have a bugzilla account in out server. If you want to track this bug please go to http://bugs.otrs.org open a free account and search for the Bug 8313 ((enjoy)) Carlos Rodríguez On Mar 12, 2012, at 6:10 AM, Luca Domenella wrote:
Hi all,
i tried to install the iphone handler, seem to be without any problem, but looking on the system log of otrs I see: No such package: iphonehadle-1.0.91!
From the apache error_log:
Notice: Install /opt/otrs/bin/cgi-bin/json.pl (755)! Notice: Install /opt/otrs/Kernel/Config/Files/iPhone_Deprecated.xml (644)! Notice: Install /opt/otrs/Kernel/Config/Files/iPhone.xml (644)! Notice: Create Directory /opt/otrs/Kernel/System/DynamicField/iPhone! Notice: Create Directory /opt/otrs/Kernel/System/DynamicField/iPhone/Backend! Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/Backend/Checkbox.pm (644)! Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/Backend/Date.pm (644)! Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/Backend/DateTime.pm (644)! Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/Backend/Dropdown.pm (644)! Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/Backend/Multiselect.pm (644)! Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/Backend/Text.pm (644)! Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/Backend/TextArea.pm (644)! Notice: Install /opt/otrs/Kernel/System/DynamicField/iPhone/iPhoneBackend.pm (644)! Notice: Install /opt/otrs/var/packagesetup/iPhoneHandle.pm (644)! Notice: Install /opt/otrs/Kernel/System/iPhone.pm (644)! Notice: Install /opt/otrs/doc/en/iPhoneHandle.pdf (644)! Code:
# define function name my $FunctionName = 'CodeInstall';
# create the package name my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# load the module if ( $Self->{MainObject}->Require($CodeModule) ) {
# create new instance my $CodeObject = $CodeModule->new( %{$Self} );
if ($CodeObject) {
# start method if ( !$CodeObject->$FunctionName(%{$Self}) ) { $Self->{LogObject}->Log( Priority => 'error', Message => "Could not call method $FunctionName() on $CodeModule.pm." ); } }
# error handling else { $Self->{LogObject}->Log( Priority => 'error', Message => "Could not call method new() on $CodeModule.pm." ); } }
[Mon Mar 12 13:05:42 2012] en_ITSMConfigItem.pm: Subroutine Data redefined at /opt/otrs//Kernel/Language/en_ITSMConfigItem.pm line 20. [Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine new redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 85. [Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine CodeInstall redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 139. [Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine CodeReinstall redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 155. [Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine CodeUpgrade redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 172. [Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine CodeUninstall redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 189. [Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine _UpdateReleaseFile redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 205. [Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine _RemoveReleaseFile redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 261. [Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine _MigrateConfigurations redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 295.
Its not clear to me if it has been installed or not….
Any help ?
Br, Luca Domenella T: +39 0698962316 E: luca.domenella@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.com
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