Hello, I think it would be helpful to increase the number of arguments which can be passed to an external CMD via the GenericAgent. Currently the list includes: ARG[0] ticket number ARG [1] ticket id While it possible to get all data via these ids, adding more info would be helpful and would reduce DB queries. I think the following additions would be useful for our setting: - email - agent/owner - queue We collect feedback regarding our agents after a ticket is closed, this would reduce the number of DB requests we have to make before sending out a ticket. I am open for comments... Thanks Jan -- Geschäftsführer Hitflip Media Trading GmbH Tel. 0221-272407-27 Fax. 0221-272407-22 -- Geschäftsführer Hitflip Media Trading GmbH Tel. 0221-272407-27 Fax. 0221-272407-22