You need to run otrs.SetPermissions.pl first (as root!) to fix the issue first, then it should work. Regards, mg Am 28.01.14 17:23, schrieb Marty Hillman:
So, it should be no problem for me to re-run that now as otrs without breaking anything?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Gruner Sent: Tuesday, January 28, 2014 10:16 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Permission denied: /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm
That can happen when you run otrs.RebuildConfig.pl as root. Always use the otrs user for that.
Regards, mg
Am 28.01.14 16:50, schrieb Marty Hillman:
I followed the guidance at https://groups.google.com/forum/#!topic/otrs_archive/M5H2EwwX-J0 and used the SetPermissions.pl against the /opt/otrs/ directory and was able to start the service from /etc/init.d once. It then came up a few minutes later and alerted me that the service might not be running. I tried to stop it from the command line and it said it was already stopped. I tried to start it again manually from the command line, but got the same permissions error as in the subject line.
I will keep googling for an answer, but does anyone have any quick thoughts?
Marty Hillman - IT Manager of Network Infrastructure
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