Dear Wagner, make sure you are NOT working with the super user account root@localhost. ACL will never take effect for this user ;-) On 27.09.2011, at 20:03, Wagner wrote:
I'm trying to create a simply ACL, just copied the same from the otrs doc to Config.pm
$Self->{TicketAcl}->{'ACL-Name-1'} = { Properties => { Ticket => { Queue => ['Raw'], }, }, Possible => { Action => { AgentTicketClose => 0, }, }, };
to remove the close option from the queue Raw, but this doesn't work, I've set everything to 0, and got nothing changed. Is there anywhere that I should change? Or enable ACLs, anything to make this work?
-- Cheers, Nils http://webint.cryptonode.de / a Fractal project